Edmund Gardner Volunteer Tour Guide, Merseyside Maritime Museum
Salary: N/A- voluntary role
Location: Merseyside Maritime Museum
Level: Front of house
Deadline: 20/03/2017 12:00
Benefits: Opportunity to gain valuable work experience in a national museum service, discount in NML’s shops and café’s, references , travel expenses of up to £5 per day, branded t-shirt, fleece and volunteer badge
Job Type: Established [A]
Department: Maritime History and Education Teams
Supervisors: Ben Whittaker and Jo Connor
Hours: 1-2 days per week
We are recruiting for new volunteers to join our award winning volunteer team, delivering family friendly guided tours of the Edmund Gardner pilot ship and surrounding dock area.
The Edmund Gardner pilot boat is the largest object in the collections of National Museums Liverpool. For nearly 30 years the ship was a base out at sea for Liverpool Pilots, who guide shipping in and out of the River Mersey and docks, a service that continues to this day. The Edmund Gardner has been a landmark on the Liverpool Waterfront since the early 1980’s and is one of the gems of Liverpool’s maritime history. The ship is part of the National Historic Fleet and of pre-eminent national historic significance. Since 2011, access to the ship for visitors has been through volunteer led guided tours. Over 3,500 visitors have accessed the ship in that time. In 2015 the Volunteer team were awarded the prestigious Marsh Award for Volunteers in Museum Learning for the North-West region. Since 2014 the Edmund Gardner has been painted with a special dazzle inspired artwork by renowned artist Carlos Cruz-Diez.
If you have a passion for local history and want to share this with others then we want to hear from you! You will have a strong interest in Maritime History as well as excellent communication skills and customer care. You’ll also be happy to present to large or small groups of visitors and be willing to learn background material and write your own tour content. You will be comfortable delivering talks to varied audiences including families and children.
Training would take place in April and May 2017, with the tours conducted on Tuesdays, Wednesdays (and possibly Saturdays) throughout June to September 2017.
To apply for this opporttunity please submit your CV and a covering letter explaining why you are interested in this role. Informal interviews will take place between 27th March and 7th April 2017.
Edmund Gardner Volunteer Tour Guide
To provide engaging guided tours of the Edmund Gardner pilot ship and surrounding dock area to adults, families and children. Tours will take place on Tuesdays, Wednesdays and selected Saturdays in June to September 2017. You would be joining an existing team of award winning volunteers.
High attendance of tours
Positive visitor satisfaction – visitors engaged in the Edmund Gardner and pilotage history
Engaging content delivered to adults, families and children
Creating and delivering your own content to tour group
Tailoring your tour content to the tour group as appropriate, e.g. for families and children
Use of trail leaflet and/or activity bags for families/young children during tours, and adapting your tour content to successfully embed these activities into the tour experience
Measures of Success
Level of visitor engagement assessed during tours
Oral and written visitor feedback will be actively encouraged
We would like you to have a strong interest in Maritime History as well as excellent communication skills and customer care. You’ll also be happy to present to large or small groups of visitors and be willing to learn background material. You will be able to tailor your content and approach as appropriate to adults and family/children.
Mandatory week Training would take place in April to May 2017
Induction Training: Welcome Pack
Role Specific Training: All operational procedures, Curatorial, Safeguarding, H&S, Customer Care, Presentation skills, Presenting to family/children.
Opportunity to gain valuable work experience in a national museum service
Discount in NML’s shops and café’s
Travel Expenses of up to £5 per day
Branded t-shirt, fleece and volunteer badge