Visitor Engagement & Standards Co-ordinator (IWM North), Imperial War Museums

  • 23rd January 2020
  • Full time
  • Paid (£20k-25k)
  • recruit@iwm.org.uk

The Visitor Engagement Co-ordinator acts as the Visitor Champion at their allocated site, putting customer satisfaction at the heart of what they do. They ensure that visitors receive an excellent experience whenever they visit so that IWM is able to achieve the financially sustainable income needed from our visitors. Recommendations from visitors who had a great time (both online and word of mouth) are essential to IWM success. There should be consistent visit quality for all visitors, whenever they arrive, across 7 days per week, but this should be able to be adapted to the requirements of each individual.

Key Responsibilities

  • Ensure that visitors receive a proactive, friendly and welcoming arrival, are able to get the most out of their visit and leave knowing what they might want to do next with IWM.
  • Ensure that visitors are assisted in a professional, informative and courteous manner at all times, aware of special attention and individual needs where they may be required.

To Apply

Apply online via our website www.iwm.org.uk/corporate/jobs

Please note we do not accept only CV’s, you will be required to fill in an online application form.

The closing date for receipt of applications is 9 am, Thursday 23 January 2020.

Interviews will be held on Thursday 6 February 2020. Please note that the interview date has been specifically chosen according to the availability of the panel. You are advised to keep this date free if you are interested in this vacancy. We are unable to reschedule interviews. Please note we are unable to cover any interview travel expenses.

We regret that if you have not heard from us within three weeks of the closing date your application, in this instance, has been unsuccessful.

IWM is committed to a policy of Equal Opportunities