Operations Manager, Liverpool Cathedral

 Location: St James’ Mount  

Salary:£32,799  

Job Type:

Employee Reference: cofe/TP/100818/8398

 Posted: 21 Mar 2025 – Closes: 4 Apr 2025

Background  

Liverpool Cathedral is a world class events venue, delivering anything from small scale conferences and meetings in our Sir Giles Gilbert Scott Suite, to major headline grabbing art installations, from classical concerts or pop gigs, to corporate dinners and exhibitions.  Alongside this we have developed a major programme of cultural and public events. The range of activity makes Liverpool Cathedral one of the most exciting places to work for events and operational professionals looking for a challenging and rewarding next step.

Purpose of the Role 

The role of Operations Manager is to manage the day-to-day operational needs of Liverpool Cathedral, provide on the ground support to the Enterprise and Events Team, co-ordinate the Cathedral diary between various Cathedral departments, provide line management of the verger, general assistant and cleaning teams, and to provide specific support to some other designated teams such as the Liturgical team as required on a day-to-day basis.

Key responsibilities

Team management 

• Forecast requirements and resource, Plan and monitor deployment of the operations team staff
• Ensure staff hours of work are within budget and requirements and are recorded accurately for payroll
• Manage holiday entitlement, scheduling outside of festivals and peak times
• Resource management, recruitment, induction, management and appraisal of the team 
• Support and instigate the team’s training and development  
• Organise and chair various operational staff meetings 

Service management 

• Triage tasks and projects to ensure they are clearly allocated to the appropriate team member and/or team head to include preparation, planning and presentation. Ensuring the smooth running of all operational departments within the Cathedral.
• Ensure sufficient and suitable to requirements support is scheduled and the allocation of appropriate team members at liturgical services.
• Produce rotas for the cleaning, General assistant and verger teams electronically on a weekly basis.
• Keep an up to date operational log at all times and able to utilise this log to anticipate requirements in future.
• Co-ordinate and plan resources for the Cathedral Diary on a weekly basis, ensuring no clashes take place and all departments can run smooth operations simultaneously in the various spaces Liverpool Cathedral operates in.
• To manage and fulfil room and space booking requests, including ensuring all resource required has been suitably planned and implemented.
• To collaborate with all departments to ensure best operational practice throughout the Cathedral.
• Monitoring and continuous improvement of
  • Customer service (internally and externally) 
  • Communications by the team and those issued on behalf of others 
  • Cathedral physical environment including oversight of housekeeping and maintenance 
  • Application of filing, archiving, retention and disposal procedures 
  • Application of environmental measures and waste management
  • Planning and preparation for staff training and activities held at the Cathedral and at other locations 
  • Cathedral systems including IT, telephony, security and other contractor provided services 
• Development and implementation of standardised administration systems that apply across departments  

General Operations  

• Ensure the Cathedral is always a safe, clean and welcoming space for all at all times
• To support the Cathedral Clergy team with operational and administrative tasks for religious services. 
• Work with the clerk of works to maintain high standards of repair, maintenance and cleanliness
• To provide “hands on” support to the verger or cleaning teams where required
• Implement cost control management in conjunction with the Senior Events Manager
• To oversee, manage and keep up to date the Operations budget.

Health & Safety  

• To oversee the application of health and safety best practice, policy and procedure by the verger and cleaning team and to work with the Inspector of Constables to ensure ongoing compliance. 
• To adhere to the Cathedral’s Health and Safety policy and procedure as well as any other related laws and to do all that is reasonable to promote care and safety in the fulfilment of the role and in daily working life.  

Safeguarding 

• To adhere to the Cathedral’s Safeguarding policy and procedure as well as any other related laws and to do all that is reasonable to promote care and safety in the fulfilment of the role and in daily working life for all who may be vulnerable. This includes a responsibility to remain up to date with your own safeguarding training at the level appropriate to the role. 

To undertake relevant training required to best carry out the role and to undertake other duties, as may be required from time to time  

• To ensure the effective and efficient fulfilment of the role deployment of staff may be adjusted to meet the needs of the organisation within the scope of operations. All operations teams members are expected to assist their colleagues and to have a helpful, cross-organisational approach. 

 This job description is a summary of the key areas of responsibility in the job.  It is not intended as a definitive statement of job content.