Customer Service Advisor, Sefton Council

• Employer: Sefton Metropolitan Borough Council
• Salary: Grade E SCP 7-11, £25,584 – 27,269
• Location: Sefton Metropolitan Borough Council, One Stop Shop, Bootle
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week.
• DBS Check: No
• Closing Date: 06/04/2025 at 23:59
• Reference: CR/25/307847

An opportunity has become available in Customer Services, and we are seeking to recruit a Customer Service Advisor to work from our One Stop Shops in Stanley Road, Bootle and The Atkinson in Southport – the post will be strictly office-based and a requirement to work across both sites.   

The successful candidate will work as part of a wider team of customer service staff offering face-to-face advice to a range of Council services and they will play a key role in providing customers with a high-quality customer service experience.

This role will primarily be responsible for:

• Assisting with Council Tax, Blue Badge, Parking and Benefit enquiries
• Ensuring all documents submitted by customers are thoroughly checked and scanned.
• Updating various core databases and ensuring all aspects of General Data Protection Regulations are maintained.

While working in The Atkinson, most of the enquiries handled will be by appointment and drop-in arrangements are in place when working in Bootle One Stop Shop, Full training will be given to successful candidates who display the customer service qualities we are seeking.

If your application is successful Interviews will take place at Bootle One Stop Shop, and we are looking to appoint with an April start date.  

Provisional Interview Date – Mid/Late April 2025

Equal Opportunities

EQUAL OPPORTUNITIES

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

GUARANTEED INTERVIEW SCHEME

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

How to apply

Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

Further information on this vacancy

• Guidance Notes – Completing an Application Form 
• Job Description 
• Person Specification 

Apply Online