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ICT Systems Specialist (Higher Education), LIPA

We have an exciting opportunity for an IT Systems Specialist to join our team to provide a full IT support service to staff and students. Reporting to the ICT Manager and working as part of a small team the postholder will be responsible for administering, supporting, and maintaining ICT provision.

Job Description

The key responsibilities of this role are:

  • Maintain and monitor the performance of the network and network services to identify problem areas, recommend, and implement improvements to ensure we provide a responsive, accessible, and reliable technical support service to all computer users and always ensure system security.
  • Identify and troubleshoot problems in all aspects of ICT systems including the network, communications, servers, end points, hardware, and software.
  • Plan the delivery, configuration and deployment of ICT Systems and replacement equipment.
  • Install, configure, and package software for deployment ensuring compatibility with existing hardware and software.
  • Support ICT related projects to support teaching, learning and business support needs including the development of technology led learner support.
  • Provide user support for staff and students ensuring that fault and request logs are attended to within agreed timescales.
  • Work with the ICT Manager to set, develop and generate yearly operational budgets.

The ideal candidate will have a degree or equivalent qualification in ICT or similar relevant subject, and Microsoft accreditation or equivalent. You should have experience of supporting wide area routed networks, server and desk top hardware and software configuration, Internet Information Server / PHP / My SQL / Apache, TCP/IP-based Ethernet network, DNS, WINS, DHCP, RADIUS, IPv4, IPv6 and Microsoft Office and MS Teams with Direct Routing administration. Experience within a similar role supporting end users, ideally in an educational setting would be advantageous.

You must be able to work autonomously using your own initiative and have good attention to detail. As you will be working with staff and students across the Institute you must be able to build good working relationships at all levels and demonstrate a proactive and flexible ‘can-do’ attitude.

DEADLINE: 15th March 2024