- Title: Front of House Assistant Manager
- Salary scale: £20,000 (0.8FTE)
- Working period: 32 hours per week, to include one weekend day per week.
- Contract: Three years (with view to extend)
- Accountable to: Front of House Manager, Director of Fundraising
- Location: Liverpool Cathedral
- Application Deadline: 9am 11 March 2024
- Interviews: 20-21 March                     Â
Liverpool Cathedral is proud to be an equal opportunities employer and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Job Summary:
Liverpool Cathedral is the largest cathedral in Britain and the fifth largest in the world. We hope that exploring our vast space provides our 600,000 annual visitors with a sense of what it means to ’encounter Liverpool Cathedral’, whether that is through our daily worship services filled with inspiring music and quiet reflection, or our large-scale art installations and family activities.
Visitor donations are a key and growing area of income which supports the Cathedral’s mission and ministry. A key part of this role will be to engage visitors to the cathedral with a donation ‘ask’, whilst being mindful of the varying reasons people come to the cathedral. You will use your communication skills to engage personally with visitors, and deputise for the Front of House Manager where required.
You will look after digital and physical signage, and change materials quickly when required, e.g. last-minute changes to event locations.
You will report to and work with the Front of House Manager to ensure an excellent level of service, and act as a duty manager when the most senior Front of House team member on site. This role will include working closely with the Visitor Services Manager, Operations Manager and H&S Manager & Inspector of Constables daily.
Key responsibilities include:
Cathedral Welcome
- Welcome visitors to Liverpool Cathedral in a helpful and positive manner, providing information about the Cathedral as well as support the core offer of the Cathedral, including signposting visitors to the Tower Experience, shop and café as appropriate.
- Deliver the Cathedral’s donation request message on entry, ensuring consistent messaging across team members.
- Manage the circulation of visitors, especially if there are large groups of visitors in the Cathedral, liaising with the Front of House Manager as appropriate.
- In collaboration with the Health and Safety Officer, ensure the safety of visitors and staff in the Cathedral.
- Respond to public questions about the Cathedral with appropriate knowledge and understanding.
- Monitor and maintain the appearance, presentation, and supplies (such as leaflets) of the Front of House area and Cathedral Main Space.
Front of House Team Management
- Deputise for the Front of House Manager, providing team and administrative support where required.
The post holder will undertake other relevant duties as may be requested from time to time and commensurate with the role.
Encounter Liverpool Cathedral
Liverpool Cathedral is a place of spiritual and cultural significance for the city and region of Liverpool. From its foundation in the early part of the 20th century it has existed as community and building built by the people, for the people to the glory of God.
Liverpool Cathedral is more than an iconic Grade 1* listed building. It’s a vibrant, active place that the people of the city, regions and world encounter in many ways. But in each way, we hope they encounter a warm welcome and sense of God. So alongside those who come for one of our daily worship services, people may encounter us for a gala dinner or a school trip. A tourist may visit us or we could be hosting an awards ceremony or graduations.
We believe everyone will encounter:
- Inspiring Christian worship
- A breath-taking experience
- A community committed to justice and mercy
- A safe, generous place in joy and sorrow
- A dynamic community of staff and volunteers
- A God who knows and loves you.
Working for Liverpool Cathedral will bring you into a community that seeks to make those encounters happen. You will be someone who can subscribe to, and live out, our values of excellence, dynamic, integrity and inclusive. You will have the benefits of working in a landmark building with colleagues who are serious about the work life balance with generous holiday allowances and access to an Employee Assistance Programme. We have a strong working partnership with the Diocese of Liverpool bringing extra support to our activities.
For more information about Liverpool Cathedral go to www.liverpoolcathedral.org.uk
Person Specification
| Essential | Desirable |
| Experience | |
| Customer service experience dealing with the public in face-to-face situations. | |
| Experience in the voluntary sector, particularly in tourism, arts or heritage environment. | Experience in fundraising or making a fundraising ‘ask’. |
| Proven experience of working to measurable targets. | |
| Can prioritise and handle a diverse range of tasks, with interruption. | Experience managing a team. |
| Have excellent customer service, communication, administrative and interpersonal skills. | |
| Experience using a till or POS | |
| Able to handle complaints and difficult visitor situations with a pleasant manner. | |
| Knowledge & Skills | |
| Be dynamic, enthusiastic, and well organised with good attention to detail. | |
| Can communicate effectively, clearly, and positively through any medium. | |
| Have a positive, patient, and helpful disposition, particularly when communicating with visitors. | |
| Interest in culture, arts and/or heritage and the work of Liverpool Cathedral. | |
| Personal Qualities | |
| An empathetic approach to dealing with different people’s needs | |
| Be positive, flexible, and supportive of the team and wider cathedral objectives. | |
| A ‘can do’ attitude. | |
| Person of integrity who can keep absolute confidentiality. | |
| Work Related Circumstances | |
| Must be able to work minimum of one weekend day per week and bank holidays. | |
| The position may require some lifting and manual handling. |
The post holder must be in sympathy with the aims and ethos of the Church of England. The post holder must also fully support the Values of the Diocese of Liverpool/Liverpool Cathedral.