Job Title: Customer Support Agent (Full-time; fixed-term)
Temporary period of work: October 2025 – March 2026
Salary: £12.60 per hour plus holiday pay and staff benefits
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Lowry is an internationally acclaimed cultural landmark situated at the heart of MediaCityUK, one of the world’s most exciting culture and media destinations. QuayTickets is our in house primary ticket agency selling tickets for Lowry and for over 20 other cultural venues and visitor attractions across the UK.
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Located within Lowry, Quaytickets is an award-winning ticketing agency at the heart of the UK’s live entertainment scene. We provide ticketing services for the Lowry’s theatres, galleries, and educational workshops, as well as for over 20 clients nationwide. From theatre and opera to comedy, festivals, and immersive experiences – we help audiences access unforgettable events.
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We are looking for a Customer Support Agent to administer and respond to customer queries, complaints and appreciations, delivering the very best customer experience through multiple channels, including e-mail, social media and click to chat. The position will be based in the Quaytickets contact centre located within Lowry and will be part of the customer support team.
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You will be responsible for ensuring customers are kept informed and all responses are within service levels and ensure customers remain net promoters of Lowry.
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Excellent communication and customer care skills are essential along with a flexible approach to working. The ideal candidate will have experience delivering outstanding care in a contact centre or customer service role, where administration forms part of that role.
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Why You’ll Love Working With Us:
- ​Be part of a passionate team that champions the arts and live entertainment.
- Play a key role in delivering exceptional customer experiences.
- Enjoy a varied role where no two days are the same.
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What We’re Looking For:
- A genuine enthusiasm for live events and the arts.
- Excellent contact centre customer service skills and a friendly, professional manner.
- Confidence using computerised systems – full training will be provided.
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Please note that the working pattern for this role includes evenings, weekends and bank holidays.
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The role has a number of staff benefits including:
- Complimentary and discounted theatre and live event tickets.
- Free car parking just a few minutes’ walk from the Lowry building.
- Paid day off for your birthday.
- Discounts at the bars, restaurant and gift shop located within the Lowry building.
- Access to Lowry’s Wellbeing Hub and to other health and wellbeing services, including counselling, physiotherapy and remote GP appointments.
- Group Life Assurance Scheme.
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Please note that Salford Quays is a well-connected destination with a variety of different transport options – bus, car, tram and bike.
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The application deadline for this vacancy is Thursday 9 October 2025 at 5pm.
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For more information, please download the ​job information pack. To apply for this position please submit your CV and a covering letter by clicking on ‘Apply for this job’ via the vacancy on Lowry’s Careers page. Your application should describe how you would apply your knowledge, experience and skills to fulfil the main duties and responsibilities of the post.
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To ensure fairness and to enable us to process your application through our shortlisting exercise, we ask that you remove all personal details (such as name, age, location, ethnicity, marital status etc) from your CV and covering letter before uploading. This reduces the risk of any potential bias during our recruitment process and ensures that all shortlisting is based on skills, experience and suitability for a role. Thank you for your understanding.
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Lowry is committed to creating an inclusive workforce by reflecting and representing the diversity of Salford and the UK. We want to attract the broadest range of talented people to be part of Lowry – whether that is to work in our creative or support roles. We particularly encourage applications from the following two people groups who are currently under-represented in our work force and in the wider performing and visual arts sector; those people who experience racism and marginalisation, including those from African, Caribbean, North African, LatinX, South Asian, East Asian and South East Asian heritage and their diasporas, those who are disabled, Deaf and neurodivergent or have long-term health conditions.
- Closing Date: 09/10/2025
- Location: Opco – Contract
- Department: Ticketing (Call centre)
- Job Title: Customer Support Agent (Fixed Term)
- Salary: £12.60 per hour
- City: Salford Quays