Liverpool Philharmonic enhances and transforms lives through music.
At the heart of our work is the critically-acclaimed Royal Liverpool Philharmonic Orchestra (the UK’s oldest) and Choir; an extensive programme of participatory work with young people and others across our community; and presentation of almost 400 concerts and events each year at our home, Liverpool Philharmonic Hall.
Liverpool Philharmonic is rooted in our city.
We are central to Liverpool’s cultural offering, being the largest music organisation and one of the largest cultural organisations in the city, employing over 240 people. As well as our work in Liverpool our Orchestra represents the city with performances and broadcasts across the UK and around the world.
The city’s young people are a central focus of our work. Our In Harmony programme provides an intensive, daily music-making programme for over 1750 children in Everton and Anfield, North Liverpool, and we run more than 5,000 workshops and events in community settings for all ages across the City. The Liverpool Philharmonic Youth Company provides a range of opportunities for music making for young people, including the Liverpool Philharmonic Youth Orchestra, Liverpool Philharmonic Youth Choir, Children’s Choirs, and Rushworth Young Composers programme. We work in partnership with several Liverpool NHS Trusts delivering programmes which support people in the Liverpool city region living with a range of mental and physical health needs.
Liverpool Philharmonic is committed to diversity and inclusion.
We work hard to reach right across our community through our learning work, and concert programme.
We attract world class artists to perform at Liverpool Philharmonic Hall and our small venue, Music Room, with a diverse programme of performances ranging from classical, contemporary, rock, pop, folk, roots, and jazz to comedy, film and spoken word. We work with many organisations and cultural partners in the City to ensure that the artists and performances we put on stage, and the audiences we attract truly represent our community.
And we are working hard to ensure that our workforce is a diverse as possible.
Position
What is the role?
- Title:Â Bar Person
- Department:Â Performance and Learning
- Location:Â Liverpool Philharmonic Hall or external venues as required
- Responsible to:Â Food and Beverage Managers
- Contract:Â Variable hours
Principal Role
The bars team delivers an exceptional level of service and enhances the event experience for all our visitors. You will have a genuine passion for providing fantastic service whilst working as both an individual and part of a team. You will serve drinks in a timely manner and to a high standard while engaging positively with our guests and patrons. You will want to go the extra mile to create a memorable experience.
Key Responsibilities
- Familiarise yourself with the briefing that will be sent to you in advance of your shift which will advise all you need to know for any given performance (content, audience numbers, times, drinks sold to seats, any restrictions)
- Sell hot and cold beverages, snacks and ice creams.
- Be well presented and maintain a high level of uniform standards.
- Fulfil and expedite drinks to seats in advance of the performance.
- Take orders in a timely and polite manner, make the drinks according to their specification.
- Upsell interval drinks.
- Be aware of health, safety and security of all visitors and staff at all times. You will look out for any hazards and alert a manager if necessary. Proactively monitor guest behaviour in the bar areas.
- Challenge 25 and adhere to licensing laws and restrictions.
- Resolve customer issues and problems, escalating promptly to a manager when appropriate.
- In addition, the post-holder may be required to undertake other reasonable duties commensurate with their status and abilities and depending upon the requirement of Liverpool Philharmonic.
Your working day
- The majority of shifts are in the evening from 5pm and last upwards of 4 hours but there is occasional work during the day.
- You will be rota-ed across Monday to Sunday (inclusive), including public holidays.
Requirements
The successful candidate is likely to be able to demonstrate the following:
- Ability to work flexibly including weekends, evenings, and bank holidays. You must be available at least two evenings per week.
- Great communication skills and the ability to solve customer problems or queries efficiently.
- Be able to remain calm, positive, and professional under pressure in a public-facing role.
- An interest in and enthusiasm for music and live performance and the work of the Liverpool Philharmonic
- A team player who can be worth with others – skills include communication, motivation, flexibility, positivity, and enthusiasm.
Other information
Key Information
- Salary: £12.00 per hour
- Employment type:Â Variable hours contract
- Hours of work:Â There are no guaranteed hours for this role. On average, the work can be approximately 12-16 hours per week, except for August when the hall operates at reduced capacity. You will be expected to start in the role for training at the end of September. Working hours will primarily be evenings after 5.00pm, including weekends and bank holidays. Some daytime availability is desirable.
- Holidays:Â You will accrue holiday based on the number of yours which you work. This can be taken as agreed by your line manager.
- Place of Work:Â Liverpool Philharmonic Hall or external venues as required
Applications are due 12 noon Friday 30th August 2024. No applications will be accepted after this time.
Short-listed candidates will be invited to attend an interview on the w/c 2 September 2024 at Liverpool Philharmonic Hall, Hope Street L1 9BP.
What benefits are offered?
Pensions
Access to a Group Personal Pension Scheme whereby employees are auto enrolled and can enjoy employer contributions.
Training and Development
We offer a dedicated training and development fund to support the growth and progression of our employees.
Service Awards
Employees are provided with additional time off and cash incentives at various long service milestones.
Complimentary staff tickets
Complimentary staff tickets are available, and employees are encouraged to attend events.
Health Cash Plan
Following two years’ service you will have access to a health cash plan with an external supplier. This provides cash back towards everyday healthcare bills and a range of other wellbeing benefits.
Discounted Staff Parking
Access to reduced price parking (subject to availability) in car park operated by Liverpool Philharmonic for employees who choose to drive in to work.