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Assistant Customer Experience Manager, Liverpool Empire

Assistant Customer Experience Manager, Liverpool Empire

We are looking for a enthusiastic manager with a strong background in customer service

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows.  We are passionate about great shows and our ambition is to help them find the largest possible audiences.

The focus of this role is to assist the Customer Experience Manager in the day to day running of the FOH areas of the business. Key Responsibilities include the smooth and efficient running of the Liverpool Empire’s FOH operation, liaising with and reporting to the Customer Experience Manager on all aspects including staffing, training, sales and stock. To ensure the highest levels of customer service are achieved whilst ensuring maximum sales and profits. Acting as Duty Manager as and when required.

Our venue also hosts a wide range of events, including live performances, meetings, and events and our team offer the highest standards of customer service for our guests every step of the way. Whether it’s a trip to the theatre, a special birthday party booking or a business event you’ll need to make sure our customers have a great experience and want to come back.

Further information on the role and the skills you’ll need can be found in our full job description. To apply, please tell us about your skills and qualities that will help you succeed in the role. Please feel free to get in touch if you have any questions.

ATG is an equal opportunities employer.