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Customer Assistant, the Atkinson

Customer Assistant


Do you enjoy working in customer facing roles and have an interest in the arts? The Atkinson is looking for three new Customer Assistants to join their front of house team.

Employer: Sefton Metropolitan Borough Council
Salary: Grade B SCP 2 £18,198 pro rata per annum (£9.6945 per hour)
Location: The Atkinson, Southport
Contract: Permanent
Working Pattern: Part Time
Hours: Two posts 10 hours per week. One post 5 hours per week.
DBS Check: No
Closing Date: 24/07/2021 at 23:55 (Interviews w/c 2 August 2021)
Reference: COMM/21/156983
Post number: 5 hours a week (x1 post #18536) 10 hours a week (x2 posts; #19485, #19542)

Outline of main duties: Customer Assistants are the first point of welcome and information for visitors to The Atkinson; responsible for delivering the highest standards of customer service and customer care for audiences, visitors and customers across all aspects of The Atkinson’s work. We are looking for new members of the front of house and customer facing team. This is a key role in maximising the income for the venue and it is a varied role. The 3 posts will be mainly working within the theatre events programme; ushering at events and in hospitality roles (bar). There may also be opportunities to work in the museum and gallery as invigilators. The Atkinson is open evenings and weekends as well as during the week – this can be a very physically demanding role therefore we are looking for flexibility and adaptability. Although the contracts are for 5/10 hours, there will be times when more hours are available.

Job requirements: You will have a friendly, confident and approachable manner to maintain a high level of customer service at all times. You will be a reliable person who has an interest in the arts or who enjoys working in customer facing roles. You will be interested in and enthusiastic about all aspects of The Atkinson’s programmes. Till experience and bar experience would be beneficial. The shifts will be mainly be in the evening and will support the performance programme. Customer Assistants must be over 18 as they may be required to serve alcohol. You will be expected to attend regular briefing and training sessions to keep up to date with developments in The Atkinson’s programmes and services.

Skills and Experience: We want to hear from you if you can demonstrate a level of experience and knowledge commensurate with the position.

  • Commitment to the highest standards of customer care
  • Good written and verbal communication skills
  • The ability to work on own initiative and under pressure
  • Flexibility and enthusiasm for learning new things
  • Ability to be an enthusiastic advocate for The Atkinson
  • Able to take a careful and methodical approach, with attention to detail
  • Proven reliability and punctuality
  • The ability to set and achieve high standards of cleanliness and presentation
  • Can manage a physically demanding role
  • Health & Safety awareness

Equal Opportunities: Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

How to apply: Please apply online via the link provided. Please note, we do not accept CV’s (unless specified on the advert). Please fully complete the online application form.