I should point out that I am not connected to the Liverpool Culture Company or any other organisation. I noticed recently that the liverpool08 contact page has improved since I last looked.
There’s more email addresses there now. I never had any success with the catch-all contact@…
Maybe the new more specific ones such firstname.lastname@example.org will be better. There’s also the snail-mail address and the ‘hotline’ number as well as links to the FAQ pages.