Visitor Experience Coordinator, Bluecoat
Contract: 6 months fixed term contract. May – October 2021
Hours: Full time, weekend and evening working essential (we have been running a reduced service over 5 days, but aim to increase to 7 days over the summer)
Annual Holidays: Pro rata based on 33 days including bank holidays (which may be worked, except for Christmas Day, Boxing Day and New Year’s Eve when Bluecoat is closed)
Deadline to apply: Wed 31 March, 9am.
We’re looking to recruit an experienced and enthusiastic front of house professional to manage our Visitor Experience Team and help us welcome visitors back safely when we reopen Bluecoat to the public. The Visitor Experience Team will ensure all visitors have the best possible experience when they come through our doors.
We are reopening with a great family programme, as well as a new visual identity, and we’re keen that our visitors have the best experience possible, one that reflects the ambition of our brand.
The successful candidate will be good at managing and motivating people, and understand the difference between a good visitor experience and a great one. You will be enthusiastic about art and culture and be able to talk about it with members of the public, explaining the public offer at Bluecoat, as well as the work that goes on behind the scenes, in our artists’ studios and the various creative organisations that are resident in the building.
The successful candidate will be proactive and pragmatic, with experience of getting the most out of teams in a customer-facing environment. You will be diplomatic and work well with other departments to provide a seamless offer with the hospitality and operations teams. You will be able to develop rotas and have an eye for making continuous improvements to the service.
This role would suit someone who is keen to work in the arts and understands the importance of a warm welcome. You will have significant experience in a front-facing role in hospitality or retail and be dedicated to providing excellent customer service.