Visitor Experience Assistant, Dunham Massey National Trust
- Closes 28th February 2020
- Type Part time
- Salary Paid (£15k-20k pro rata)
- Contact Katie Clayton firstname.lastname@example.org
Working within a bustling atmosphere as part of passionate team this role as a Visitor Welcome Assistant plays a core part in providing fantastic customer service.
The Hours: 900 hours per year
The Salary: £8.72 per hour
Duration: Fixed term until 06 November 2020
What it’s like to work here
Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. This elegant Georgian mansion, set within a magnificent 300 acre deer park and including one of Britain’s finest winter gardens, is a very popular visitor attraction with over 100 staff. The busy team has a strong commercial focus and a fast-paced environment. The house, garden and parkland hide many layers of history and have many stories to tell.
What you’ll be doing
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As the Visitor Experience Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You’ll deliver high standards of presentation and ensure all our communications with our visitors are clear and consistent.