Ticket Operations Manager, The Lowry

Ticket Operations Manager, The Lowry

  • 30th September 2016
  • North West
  • Full time
  • Paid (£25k-30k)
  • combined arts, interdisciplinary arts,music, theatre, visual arts
  • Rachael Kovach recruitment@thelowry.com

Ticket Operations Manager – 37.5 hours per week, £30,000 per annum plus staff benefits

Quaytickets, based at The Lowry, offers professional ticketing and contact centre solutions for a range of clients including: city councils; west end theatres; music promoters and arts festivals, selling over 1.3 million tickets each year.

We are looking for an experienced and highly motivated individual to manage the delivery of The Lowry and Quaytickets ticketing services.  Reporting to the Head of Ticketing you will be responsible for a large team of c100 permanent and casual staff providing a range of ticketing services to clients throughout the UK.

You will manage our 40 seat contact centre including the contact centre management software, staff recruitment, training, development and performance.  You will also have existing knowledge of or be willing to learn to an advanced level our 4 ticketing systems Audience View, ENTA, Spektrix and SRO4.

You will be responsible for ensuring the team deliver the highest standards of customer care at all times.  You will ensure KPIs are monitored, achieved and exceeded, whilst putting in place strategies to ensure the highest levels of efficiency are delivered in the contact centre operation.  You will also be responsible for box office counter operations both at The Lowry and off site with Quaytickets clients (for example at festivals or seasonal events) as well as ticket dispatch and fulfilment.

You will be an accomplished people manager with experience of delivering services in a multifaceted business.  You will have experience of leading and motivating teams through periods of business expansion, consolidating processes and procedures and motivating teams to achieve their targets and goals.

You will have experience of effective resource planning to meet multiple service levels agreements and ensure the team remains agile in order to respond to and meet the challenges of our expanding client base.

The application deadline for this vacancy is Friday 30 September 2016 at 10.00am.

Previous applicants need not apply.

To apply for this position please download an application form and recruitment pack from www.thelowry.com/jobs.