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Senior Visitor Experience Officer, The National Trust

Senior Visitor Experience Officer, The National Trust

£23,375 pa

Permanent f/t (1950 hrs py)


Ref: IRC72269

If you love engaging with our visitors and interpreting our collections with inspiring events and ways to bring our works of art to life, we’ve got a fantastic opportunity for you.

You’ll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.

With our impressive collections, inspiring landscapes and centuries of history, there’s everything here to fire your imagination, to create events and deliver outstanding interpretation. You’ll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.

This job is all about providing a service. To be fantastic in this role, you’ll need to;

•Experience of delivering inspirational engagement activities

•Have good people skills, enabling good working relationships with those in your team and across the property

•Understanding of how to interpret significant collections to varied audiences.

•Excellent organisational skills, and the ability to time manage projects successfully

•Have good interpersonal skills, able to deal with visitors in a variety of situations

•Have a flexible customer focused approach with experience in delivering high standards of customer service

•Experience of working with and supervising volunteers

•Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust

For further information and to apply, please follow: