Kickstart and Donation Coordinator, Liverpool Cathedral
Hours per week – 28. Working Saturdays and Sundays with other days to be agreed with the successful candidate.
Salary – £20k pa (£25k FTE)
Two year, fixed term appointment
Reporting to the Fundraising Director
Closing date 22nd April 2021
Interviews to take place w/c 10th May with a start date as soon as possible after that
We are looking for a talented and engaging individual to take up the new, exciting position of Kickstart and Donation Coordinator to generate and grow income from visitor donations within the Cathedral. Working with the current Visitor Services Manager and Director of Fundraising, you will be part of the team who will provide a superb encounter experience to our visitors. You will need to have excellent supervisory skills, together with the personality to engage visitors and encourage donations on the entrance and exit to the Cathedral.
You will be responsible for supervising and scheduling a rolling team of four Kickstart Trainees to increase visitor donations, and collaborating with Liverpool Cathedral volunteers to embed the fundraising need of Liverpool Cathedral. You will support the Director of Fundraising in the necessary administration around these roles including proof of hours for finance claims and other administration tasks as they see fit.
You will be expected to spend a minimum of 75% of your time (or three out of four days per week) on the Cathedral’s floor engaging with public and securing donations.
You will be conscientious, reliable and able to meet targets. You will be providing the first introduction to the Cathedral through a world-class welcome while soliciting a donation from a variety of visitors who are in the building for different purposes, in a busy customer-focused environment.
Liverpool Cathedral is proud to be an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We welcome all including staff with no faith, or exploring their faith.
To be successful in your application you will need to be able to demonstrate that you;
· can develop rapport with people quickly
· have proven experience of managing a team
· have an understanding of the operations of a busy customer or visitor focused role
· can demonstrate high standards of customer service and presentation
· will be target driven
· can lead by example, and inspire and motivate others through formal and informal training
· show awareness of our the Cathedral’s ethos and cause, and how to interpret this for our visitors
· use IT systems and reporting processes confidently notably Excel
· You have a baseline target of 40p per visitor across cash donations and GoodBox donations, with a stretch target of 75p per visitor.
· Establish a training programme for Kickstart Trainees, and liaise with the Visitor Services Manager to maximise its usage across volunteer on-boarding
· Create reports using Excel to show weekly donation information
· Create written reports for internal and external stakeholders on the performance of the Kickstart Trainees
Essential Requirements Include –
· Experience of delivering excellent customer service
· Experience of financial reporting and monitoring
· Experience of leading and implementing a project, meeting milestones and targets
· Excellent communication skills, written and verbal
· Able to develop rapport quickly with people
· Able to ask for donations confidently, effectively and appropriately
· Proficient in Microsoft Excel
· Able to analyse financial information identifying trends and patterns
· Able to present confidently face to face to groups and individuals
· Excellent Customer Service skills
· Able to motivate and inspire others
· The successful candidate will be in sympathy with the work and mission of the Cathedral.
· Educated to A’ level standard
· Experience of working in a visitor attraction
· Experience of managing a shift roster
· Demonstrates a working knowledge of the Cathedral and its role within Liverpool
About Liverpool Cathedral
Liverpool Cathedral is Grade I listed, the largest cathedral in the UK and one of the largest in the world. Historic England calls us: “the last undoubted masterpiece of the Gothic craftsmanship, in England.” We are a vibrant, active place that the people of the city, regions and world encounter in many ways. As a Cathedral we face out into Liverpool and we see our mission as engaging with the city and the needs and welfare of its people whether they hold a Christian faith or not.
Liverpool Cathedral sits at the centre of five converging conservation areas and offers one of the greatest views over Liverpool’s UNESCO world heritage site. Our building is considered to be the crowning achievement of globally renowned architect Sir Giles Gilbert Scott, who was also responsible for British icons such as Battersea Power Station and the red telephone box. We house the Grand Organ, the largest pipe organ in the UK and one of the largest instruments in the world. We have an internationally renowned choir, and our art collection includes work by artists such as Tracey Emin, Elisabeth Frink, and Charles Lutyens. We have won (or been shortlisted for) numerous Liverpool City Region Tourism Awards, and prior to COVID-19 we were one of the most visited Cathedrals in the UK, welcoming over 800,000 visitors each year.