Deputy Customer Experience Manager- Hospitality, Liverpool Empire

Deputy Customer Experience Manager- Hospitality, Liverpool Empire


We are looking for a enthusiastic manager with a strong background in hospitality and catering

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows.  We are passionate about great shows and our ambition is to help them find the largest possible audiences.

The focus of this role is to assist the Customer Experience Manager in the day to day running of the Hospitality areas of the Liverpool Empire Theatre. Key Responsibilities include overseeing the Bistro, Events and the Ambassador Exclusives. To ensure the highest levels of customer service are achieved whilst ensuring maximum sales and profits. Acting as Duty Manager as and when required.

Our Bistro is a small and busy restaurant offering pre-show meals and drinks in one of the UK’s largest theatres. Management of bar, table service and kitchen operation, this is a great job for enthusiastic and proactive person who enjoys working at a fast pace.

Our venues also host a wide range of events, including live performances, meetings, and events and our team offer the highest standards of customer service for our guests every step of the way. Whether it’s a trip to the theatre, a special birthday party booking or a business event you’ll need to make sure our customers have a great experience and want to come back.

Further information on the role and the skills you’ll need can be found in our full job description. To apply, please tell us about your skills and qualities that will help you succeed in the role. Please feel free to get in touch if you have any questions.

ATG is an equal opportunities employer.