Visitor Experience Officer, Gallery Oldham

Deadline: Friday 29 January 2016 17:00.

Ref: NEI15/57188
Employer: Oldham Council
Location: Gallery Oldham, Cultural Quarter, Greaves St, Oldham
Salary: £21,530-£25,440p.a.
Salary Grade: 5
Working Pattern: Full Time
Working Hours: 36.40 hrs per week
Contract Type: Permanent

Job Type: Customer Service, Museums/Galleries/Cultural
Interview Date: Thursday 18th February 2016.

Role overview
We are seeking an experienced, enthusiastic and motivated individual to lead our front-of-house team and deliver a high quality experience for all our visitors. This is an exciting time to join the team at Gallery Oldham as we embark on a major capital development which will result in a new Heritage and Arts Centre for Oldham.

Key responsibilities
To ensure the efficient running of Gallery Oldham front-of-house, including providing enquiry, advice and information services

To be responsible for leading and motivating the Visitor Experience Team to provide an accessible, welcoming and high quality customer experience.To ensure that Visitor Experience Assistants are fully briefed on exhibition matters (exhibitions & events )and able to support and actively market the work of the gallery.

To monitor and maintain security of buildings and equipment and to liaise with the Corporate Landlord and contractors as necessary with regard to repairs and maintenance issues.

To support Curatorial, Exhibition, Education and Outreach Officers in the development of new audiences for events and programmes of activity.

Key Requirements

To succeed in this role you will need as a minimum:

  • Experience of working in a Gallery, Heritage, Visitor Attraction or Leisure Environment
  • Experience of managing a team providing face to face customer services
  • Experience of leading, motivating and developing effective teams

Shortlisting: Shortlisting week beginning 8th February 2016.

For full details, visit the website.

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