Tate Liverpool awarded Charter Mark Standard for Customer Service Excellence
As Tate Liverpool prepares itself for the 2007 Turner Prize and Liverpool European Capital of Culture 2008, the gallery has received a further boost with news that it has been awarded the prestigious Charter Mark – a national standard for excellence in customer service that is open to all public sector organisations. In successfully achieving the Charter Mark, Tate Liverpool has demonstrated that the customer comes first and that staff are willing to go the extra mile to make their visit to the Gallery a pleasant one.
An independent assessment examined Tate Liverpool’s customer service performance in six key areas: setting standards, engaging customers, accessibility and choice, development and improvement, effective use of resources and improving opportunities in the community. The Gallery was highly-commended for meeting high standards in them all. The information and visitor service assistants were singled out for particular praise for the professional, friendly and imaginative ways in which they engage visitors with the art on display.
“Really enjoyed our workshop! This has inspired me